At Dream Home Furnishings, we strive to ensure your complete satisfaction with every purchase made through our e-commerce platform, Livanto Mattress. We understand that there may be instances where you need to return a product, and we are here to assist you through the process. Please read our Refund and Return Policy carefully to understand your rights and obligations when returning a product purchased from us:
- You may be eligible to return a product if it meets the following criteria:
- The product is damaged or defective upon delivery.
- The product received is different from what was ordered.
- Returns for any other reasons will not be accepted.
- To initiate a return, please contact our customer service team at info@livanto.in within 7 days of receiving the product.
- Provide your order number, details of the product, and the reason for the return.
- Our customer service team will guide you through the return process and provide instructions on how to proceed.
- The product must be unused, undamaged, and in its original packaging with all tags intact.
- We reserve the right to reject the return if the product does not meet the above conditions.
- No refunds will be issued for returned products.
- Only replacement of the same product will be provided, subject to availability.
- If the same product is not available, we may offer an alternative product of equal value or provide store credit for future purchases.
- Dream Home Furnishings will bear the shipping costs for returning damaged or defective products.
- For returns due to reasons other than damage or defect, the customer will be responsible for the shipping charges.
- Upon receiving the returned product, our quality control team will inspect it to verify the reason for return and its condition.
- Once the inspection is complete and the return is approved, we will process the replacement and notify you of the status.
- For any questions or concerns regarding our Refund and Return Policy, please contact us at:
Email: info@livanto.in
Address: Plot 13, Mansarovar Rd, Kirti Nagar, Delhi, India.
Please note that by making a purchase on our e-commerce platform, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. Dream Home Furnishings reserves the right to update or modify this policy at any time without prior notice.
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